Senior Manager, Medical Writing & Client Services

remote
Toronto, Ontario, Canada .
contract . October 14, 2025

Description

About Metrix

Metrix provides strategy and design solutions that make change happen. We’re a Toronto-based agency that provides services in relation to Learning & Development and Healthcare Marketing. We guide people and organizations towards a better future by providing innovative and effective learning and marketing solutions.

From custom workplace learning solutions to strategic healthcare marketing consultation with accompanying impactful tools, we assist our clients in reaching their goals. Everything we create is ultra-custom and built in a strong partnership with our clients, so that they can each meet their specific and unique business objectives. We consult across a range of industries, including pharmaceutical, financial services, retail, government, and non-profit.

We are proudly a People First company, and an equal opportunity employer. We know that a diverse team makes us stronger. This includes diversity of individual identities, as well as of thought, opinion, and skill sets. We take action to create an inclusive and equitable workplace and community. Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this role or another role.

We seek out input, support, and feedback from diverse stakeholders to get the best results. We also aim to work with organizations that share our strong commitments to driving equity and equality.

We encourage people from all backgrounds and identities to apply, and to please let us know if you need any type of accommodation throughout the recruitment process.

We are committed to our team’s wellbeing and trust our people to get their job done from where they feel happiest and most productive. We have several perks our staff can enjoy as well, which include a 4.5-day work week, benefits from day one, extra paid time-off allotments, career development opportunities, and more.

All interviews will take place over the phone/video.

Our Values

People First

Accountable Always

Strength through Diversity

Time Matters

A Step Ahead

Role Details

Work Location: Toronto, ON – Remote-First

Compensation: $100,000-$110,000 (this role is included in our profit sharing bonus plan)

Reports to: VP, Healthcare Strategy & Client Services

Employment Type: This is a 12-month full-time fixed-term employment contract role. Based on the project needs and other various factors, there is a strong possibility for extension.

Your Role

As Metrix continues to grow and our industry is increasingly disrupted by technology and innovation, we’re looking for a seasoned account manager to join our team. You’ll be responsible for overseeing key accounts, driving account growth and leading projects from start to finish. This role combines strategic account leadership, business development, and project management to ensure excellence in client delivery.

Through your client-focus and commitment to excellence, you’ll ensure that our deliverables help each client meet their objectives.

What You’ll Be Doing

Sales, Relationships, and Account Growth

Serve as a main point of contact for key client accounts; understanding objectives and consulting to recommend solutions that will have impact
Set account targets and create/maintain an account plan; Grow accounts by identifying opportunities, supporting proposal/SOW development, and participating in sales presentations
Maintain knowledge of industry and key account information

Client Project Management

Consult and collaborate with internal project teams to build solutions that meet the requirements of identified client requirements
Work with clients and internal project teams to identify and agree on project goals, roles, responsibilities, timelines, work effort and risk mitigation
Ensure client satisfaction throughout the duration of the project and relationship, and flag and resolve quality issues well-before they become a problem
Manage your project team’s performance throughout the project (often managing multiple projects at a time)
Ensure overall quality of work in terms of accuracy, consistency, writing style and visual design

Leadership, Coaching, and Collaboration

Mentor, coach, and inspire your direct reports and peers
Collaborate effectively with colleagues and clients
Demonstrate visible commitment to Metrix’s mission, vision, values, and business goals

Your Qualifications

Master’s Degree in the life sciences preferred
3 plus years of account management experience in a medical communications agency environment
Experience overseeing and managing client projects in a medical communications or medical marketing agency; experience coaching and managing people
Ability to work with and consult to senior executives (VP level and above)
Ability to simultaneously manage a team, multiple projects, client relationships, and internal initiatives while achieving revenue targets
Ability to navigate a fast-paced, agency-style environment, and focus on solutions

Know someone who would be a perfect fit? Let them know!